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Testimonials

"I just wanted to write and say how successful the Medical Administration Training course that I completed has been for me. I went to two job interviews and got offered both jobs one in allied health and one in a general practice. There is no doubt that the course is completely worthwhile and extremely valuable when seeking employment within the medical field. I particularly enjoyed the course content and the tutors were so helpful, knowledgeable and friendly, making it a total and rewarding experience. I would recommend this course to anyone who is seeking reception/accounting work in medical."

Coralie, Brisbane

"It was great to have the Pracsoft computing included in the course. This course is the whole package. As most of the practices I applied to work in used Pracsoft this was a great asset and I was offered a job very quickly after completing the course."

Maria, Melbourne

"I would thoroughly recommend this course to anyone who would like to work as a Medical Receptionist. I completed the course and now have a great job working in my local GP Practice."

Debbie, Adelaide

"I have been recommending your course to my friends because of your quick responses and helpful ways. Once again thank you for all of your prompt replies."

Jan

"It was a great course and the trainers were fabulous and patient."

Li Tran, Sunshine Coast

"I would definitely recommend this course to others as it is a quick way to gain the knowledge needed to work in Medical Administration."

Manjit, Sydney

Summary of AQTF audit information

As a Pre-qualified Supplier under the User Choice 2010 - 2015 program, is required to publish audit information in relation to it's compliance with the Australian Quality Training Framework (AQTF).

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia's vocational education and training system.

An AQTF audit reviews evidence of an organisations' compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of
training and assessment services.

Audit Date: 19th February

Qualifications audited
Qualification code Qualification name
CHC30208 Certificate III in Aged Care
BSB31107 Certificate III in Business Administration (Medical)
HLT32097 Certificate III in Health Administration
BSB40807 Certificate IV in Frontline Management

 

Audit Outcome Rectification
Was non-compliance identified?
 If 'Yes', non-compliance type
 Summary of non-compliance
 Actions taken to rectify the non-compliance Has the non-compliance been rectified?
Yes Minor The RTO did not provide evidence confirming the nominated trainer/assessor for Cert III in Aged Care and Cert III in Health Administration Evidence supplied regarding the trainer/assessor for the 2 qualifications identified. Yes
Yes Minor The RTO is to provide a revised supervisor/third party report which has interpreted the requirements of the unit of competency into observable behaviour/tasks with supporting benchmark criteria to indicate the standard of performance for competency to be achieved. A revised supervisor/third party report was supplied including observable behaviour/tasks with benchmarking as required Yes

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant critical. For the purposes of the User Choice 2010 - 2015 program, only significant and Critical non-compliances need to be published.

Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.
Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.
Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.